Homestay.pro Privacy Policy

Version: V4.4.1-OVERSEAS-CONSOLIDATION-20260908

Effective Date: 2026-09-08

Platform Operator: Shenyang Chiyan Tengkong Technology Co., Ltd.

Contact: Overseas support email guoerduo0925@gmail.com; overseas support phone +86 18202411678

1. Introduction

Homestay.pro respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, protect, delete, and otherwise process personal information of international participants and overseas-side users.

Homestay.pro is a screened cultural homestay and family-based cultural exchange matching platform. We process personal information only for lawful, clear, and necessary purposes connected with account registration, application review, public profile authorization, matching, communication coordination, service management, safety, support, dispute resolution, and legal compliance.

2. Information We Collect

We may collect the following categories of information:

• Account information: email address, phone number, password hash, verification records, login status.
• Identity and profile information: name, gender, date of birth, nationality, passport-related information, education, occupation, language ability, cultural interests.
• Contact information: phone number, WhatsApp, email, social media account if voluntarily provided, emergency contact details.
• Application information: health and safety declarations, lifestyle habits, dietary restrictions, religion or belief if provided, travel preferences, preferred dates, expected stay duration.
• Photos and documents: profile photos, full-body photos, health certificates, no-criminal-record documents, passport or visa-related documents, and other supporting materials.
• Usage and technical data: IP address, access time, browser, device information, cookies, session logs, and security logs.
• Support and dispute records: messages, complaints, reports, evidence, and resolution records.

3. Sensitive Information

Certain information may be sensitive, including passport-related information, photographs, health information, religion or belief, criminal-record materials, precise travel arrangements, and emergency contact information.

We will process sensitive information only where necessary for review, safety, matching, service management, dispute resolution, or legal compliance, and where required, based on separate consent or another lawful basis.

4. How We Use Information

We may use personal information to:

• create and maintain your account;
• verify identity and application eligibility;
• review safety, health, and suitability information;
• generate a limited public matching profile if separately authorized;
• show authorized public profile information to screened Chinese host families;
• process matching requests and communication coordination;
• release contact information manually through an authorized platform process only after separate authorization or lawful necessity;
• provide customer support and handle complaints and disputes;
• prevent fraud, harassment, misuse, privacy violations, and safety incidents;
• comply with laws, regulations, court orders, and regulatory requirements.

5. Public Profile Display

Your public matching profile will only be displayed if you give separate authorization. Public profile information should be limited to matching-relevant information such as display name, country or region, age range, gender, language ability, interests, cultural exchange preferences, desired timing, stay preferences, and authorized photos.

We do not include your passport number, detailed health records, emergency contacts, private contact information, or other non-public information in your public profile unless you separately authorize it.

6. Contact Information Release

Contact information is not released automatically. After matching conditions are met and you provide separate authorization, authorized platform staff may release the minimum necessary contact information through a controlled offline process and retain an audit record. Disclosure may also occur where necessary for emergency handling or required by law.

7. Sharing and Disclosure

We do not sell personal information. We may share information only:

• with screened Chinese host families within the scope of your authorized public profile;
• with the matched host family after separate contact-release authorization;
• with service providers such as hosting, cloud storage, email, SMS, customer support, security, and analytics providers;
• with professional advisers where necessary for legal, accounting, compliance, or dispute handling;
• with authorities, courts, or regulators where required by law;
• in emergency or safety situations where disclosure is reasonably necessary to protect life, health, property, or legal rights.

8. International Access and Transfer

Because Homestay.pro connects international participants and Chinese host families, your authorized public profile may be accessed from China or other regions. We will use reasonable measures to limit access to the scope necessary for cultural homestay matching.

If the platform later involves more complex cross-border data processing, overseas recipients, cross-border transfer routes, storage locations, or changes in applicable law, the relevant notice and consent language should be confirmed by qualified legal counsel before publication or implementation.

9. Storage Period

We retain personal information only for as long as necessary for the purposes described in this Policy, including account management, application review, matching, safety records, contact-release audit records, dispute handling, and legal compliance.

When information is no longer necessary, we will delete or anonymize it unless continued retention is required or permitted by law.

10. Your Rights

Subject to applicable law, you may request access, correction, supplementation, deletion, copy, restriction, withdrawal of consent, account closure, or an explanation of our processing rules.

Withdrawal of consent or deletion of certain information may affect your ability to use application, matching, profile display, or support services.

11. Security

We use reasonable technical and organizational measures, including access control, permission management, logging, encryption where appropriate, backup, review procedures, and data minimization. No online service can guarantee absolute security.

12. Cookies and Similar Technologies

We may use cookies, sessions, logs, and similar technologies to maintain login status, remember preferences, analyze usage, and protect account security. Browser settings may allow you to manage cookies, but disabling them may affect platform functionality.

13. Children and Minors

Homestay.pro does not accept minors as independent users or international participants. If you are under the age of majority under applicable law, you may not submit an overseas participant application through the platform.

14. Updates

We may update this Privacy Policy for legal, operational, security, or service reasons. Material updates may be notified through website notice, pop-up, email, or other reasonable methods.

15. Contact

To exercise privacy rights or raise privacy questions, please contact overseas support at guoerduo0925@gmail.com or +86 18202411678.

16. Legal Review Notice

This Privacy Policy is a draft and should be reviewed by qualified legal counsel before publication.

17. Matching and Support Data Boundaries

The platform processes the minimum status and audit data needed for two-stage verification, verified-first progression, a host family's 1–3 ranking, the 72-hour response window, and two decline opportunities. Overseas participants receive only matching-status information relevant to their own participation.

A support ticket stores account-derived matching context, status, and messages for coordination and audit. A public demonstration that is not a live application is labeled as a synthetic example.